Troubleshooting Wi-Fi Connection Issues on Windows 10
Article ID: KB-001
Created By: Zya Post
Last Updated: March 15, 2025
Category: Network Issues
Symptoms:
Users are unable to connect to Wi-Fi despite the network being available.
The Wi-Fi option is grayed out in settings.
The connection keeps dropping frequently.
Possible Causes:
Outdated or corrupted network drivers.
Incorrect network settings or misconfigured IP address.
Issues with the router or ISP.
Solution Steps:
Step 1: Restart the Router and Computer
Turn off the router and unplug it from the power source for 30 seconds.
Restart the computer.
Turn the router back on and check if the issue is resolved.
Step 2: Run the Windows Network Troubleshooter
Go to Settings > Update & Security > Troubleshoot.
Click on Internet Connections and select Run the troubleshooter.
Follow the on-screen instructions and apply suggested fixes.
Step 3: Check Network Adapter Settings
Press Win + R, type ncpa.cpl, and press Enter.
Right-click on the Wi-Fi adapter and select Enable if it is disabled.
Open Command Prompt (Admin) and run:
ipconfig /release ipconfig /renew
Restart the computer and check if the issue persists.
Step 4: Update Network Drivers
Press Win + X and select Device Manager.
Expand Network Adapters.
Right-click on the Wi-Fi adapter and select Update driver.
Choose Search automatically for updated driver software.
Restart the computer after updating.
Step 5: Reset Network Settings
Open Command Prompt (Admin).
Run the following commands one by one:
netsh int ip reset netsh winsock reset
Restart the computer.
Expected Outcome:
The Wi-Fi should connect without issues.
The internet should be stable and not drop frequently.
Additional Resources:
Feedback:
If this article helped you, please provide feedback. If the issue persists, contact IT support.
Resetting a Password on Windows 10
Article ID: KB-002
Created By: Zya Post
Last Updated: March 24, 2025
Category: Account & Access Issues
Symptoms:
User has forgotten their Windows 10 password.
Unable to log in due to an incorrect password.
Account locked after multiple failed login attempts.
Possible Causes:
Forgotten or mistyped password.
Expired password requiring reset.
Account locked due to too many failed login attempts.
Solution Steps:
Step 1: Reset Password Using Microsoft Account (If Applicable)
Go to the Microsoft Password Reset Page.
Enter your Microsoft account email and follow the prompts to reset your password.
Once reset, use the new password to log in.
Step 2: Reset Local Account Password Using a Password Reset Disk
Insert your previously created Password Reset Disk.
Click Reset password on the login screen.
Follow the on-screen instructions to create a new password.
Step 3: Reset Password Using Safe Mode with Command Prompt
Restart your computer and press F8 before Windows loads.
Select Safe Mode with Command Prompt.
Type the following command and press Enter:
net user [YourUsername] newpassword
Restart your computer and log in with the new password.
Step 4: Reset Windows If No Other Options Work
On the login screen, click Power > Restart while holding Shift.
Select Troubleshoot > Reset this PC.
Choose Keep my files or Remove everything.
Follow the instructions to reset Windows.
Expected Outcome:
User can successfully log in with the new password.
No further login issues occur after resetting.
Additional Resources:
Feedback:
If this article helped you, please provide feedback. If the issue persists, contact IT support.
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